Support

Help with the HomeEd London app for iPhone and iPad.

Contact us

Email admin@homeedlondon.co.uk. We read every message and usually reply within a few days.

Something in a listing is wrong

Open the listing in the app and tap Report a problem with this listing. A person reads every report before anything changes. You don’t need an account and the form doesn’t ask for your name or contact details.

Suggest an activity, or you run one

In the app, open More and choose Suggest a listing. If you’re the organiser, open your organiser page in the app and tap Do you run this? Send an update. We check every suggestion on the organiser’s own page before it appears.

Booking, prices and cancellations

HomeEd London doesn’t take bookings or payments. Booking happens on the organiser’s own site, so questions about a booking go to the organiser. Each listing links to their page.

Common questions

The list hasn’t updated. Pull down on the Discover list to refresh. If you’re offline, the app keeps showing the last listings it downloaded and says when they were updated.

A time says “Time not published”. The organiser hasn’t published one, and we never guess. Check their page before you go.

I lost my saved listings. Saved listings, followed organisers and reminders are kept only on your device. Deleting the app removes them, and they aren’t backed up to us because we never receive them.